Privacy Policy

Retail and Office Solutions  is committed to protecting your privacy and ensuring that your personal information is handled responsibly and in compliance with the Protection of Personal Information Act, 4 of 2013 (POPIA).

 

This Privacy Policy explains how we collect, use, store, and protect your personal information.


1. Information We Collect

We may collect the following personal information:

  • Personal Details: Name, contact information (phone number, email, address), and company name (if applicable).
  • Financial Information: Banking details for billing purposes, if applicable.
  • Transactional Information: Purchase history, invoices, and other records of interactions with our business.
  • Technical Data: Information about your device, such as IP address, for website functionality and security purposes.

2. How We Use Your Information

We collect personal information to:

  • Provide products and services, including point-of-sale equipment, labels, and shopfitting services.
  • Process payments and deliver orders.
  • Respond to inquiries and provide customer support.
  • Comply with legal and regulatory obligations.
  • Improve our services and website functionality.

3. Sharing of Personal Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

  • Service providers and partners assisting us in delivering our services (e.g., couriers, payment processors).
  • Legal or regulatory authorities, if required by law.
  • Third parties in the event of a business merger, acquisition, or sale.

4. Data Storage and Security

We store personal information securely using industry-standard measures to prevent unauthorized access, loss, or misuse. Measures include encryption, secure servers, and restricted access to data.


5. Your Rights Under POPIA

As a South African resident, you have the following rights:

  • Access: Request details of the personal information we hold about you.
  • Correction: Request that inaccurate or incomplete information be corrected.
  • Deletion: Request that your personal information be deleted, subject to legal or contractual limitations.
  • Objection: Object to the processing of your personal information for certain purposes, such as direct marketing.

6. Cookies and Tracking Technologies

Our website may use cookies to enhance user experience. Cookies help us analyze website traffic and usage patterns. You can disable cookies in your browser settings.


7. Retention of Information

We retain personal information only as long as necessary for the purposes outlined above or as required by law.


8. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with the revised effective date.


9. Contact Us

For questions or to exercise your rights under this Privacy Policy, please contact us:

Retail and Office Solutions
Address: 165 Umgeni Street, Stilfontein, 2551
Phone: 0617380534
Email: retailandofficesolutions@gmail.com

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